Our passion and mission at UX Design Group! User Satisfaction is a metric of usability which focuses on how well the user perceives the interface to work and how well it meets his/her needs.
Design methodology in which interviews and empirical tests of users’ needs determine the characteristics of a design or computer application.
Each participant interacts with a Web site from his or her location with a computer. Instructions and information about tasks to be performed are provided in a special area of the browser. Special buttons may be added to the browser to enable participants to provide additional information via small questionnaires. No test facilitator is involved.
An interview strategy in which participants are asked to narrate their activities as they complete a task simultaneously so that the interviewer can develop a better understanding of the user’s mental model, decision criteria and expectations for a task or task flow.
A theory of human problem-solving that says people minimize expended effort by using shortcuts to make decisions. For instance, humans tend to select the first correct answer they encounter rather than rationally and systematically evaluating all possible answers prior to selection.
Each participant interacts with a Web site from his or her location with a computer. A facilitator provides instructions and information about tasks to be performed. A facilitator observes and participates as needed during the entire test. The moderator and participant usually talk to each other by phone during the test. Often many remote observers can [...]
An internal representation of one’s environment. Users form mental maps to help them navigate in space.
Our staff are all Certified Usability Analysts (CUAs) through Human Factors International. CUAs have demonstrated a clear understanding of research-based principles of designing interfaces from the perspective of the end user. They perform data gathering, task analysis, and usability testing. They pinpoint the usability problems and offer design solutions. The usability analyst brings the critical success [...]
